I’m writing here after having been told by the ticket System:
A few weeks ago I bought one of your 3d printer (K8400) at a store in Germany (which asked me to directly get in contact with you).
After assembly I switched on the printer and the different lights turned on for about 10sec. After that I heard a gentle “bang”, the lights turned off and I smelt scorched wires?. Now the printer does not do anything anymore.
Naturally my expectation has been to buy a printer which sustainably works. Therefore I would like to change the broken one into a new one.
Could you please tell me how I could make this happen.