KSR10 USB not connected



I have a problem with my robotic arm KSR10 with USB interface kit. Whereas the robot is connected, the application tells me it is not. The battery are ok and the button is turned on.

I have installed the driver for Windows 10 (founded here https://www.velleman.eu/support/downloads/?code=KSR10/USBN), Robotic Arm V3.0, but Windows tells me it is not compatible : “The pilote is not installed for this device (code 28). There is no compatible pilote for this device.”

Can you please help me ?
Tell me if you need more informations.

Thank you !