Parts missing


last week I bought the Vertex Nano kit online.
After making the inventory of the parts I noticed that a number of parker screws were missing.
Nice detail, in the online assembly manual I found following warning:
"IMPORTANT: In case you do not have the PARKER 3 x 5mm screws, please send a support ticket and we will send you new ones. "
not the first time these are missing from the kit??
I entered a the support ticket (270601), but except for some automatic replies, after almost a week, I did not get any feedback on this ticket


I’ve checked the status of your ticket and you should get the parts soon.