Please HELP Allbot doesn't work at all


Can someone please help me? I bought an Allbot in november and I still haven’t figured out any of the problems that occur. For starters the allbot does some weird spasmic moves when I turn it on, then there doesn’t seem to be any form of communication between the app and the Allbot while using the IR-transmitter. Recently I turned on the allbot and the batteries got really hot (they were starting to melt :confused: ) there isn’t anything broken, I already checked that multiple times. Can someone please help me? I really don’t know what to do anymore