Ok So I posted a while back about having an issue with my control board not working giving a communication error. I tried to trouble shoot the problem myself but there is very little info about this error online. Velleman on the forums is almost non existent and offers little help at least with my issue I got no response from them.
Now I searched the forum for people with the same issue and on all the threads velleman did not offer any form of trouble shooting simply instead just telling the customers to send their control boards directly to them.
So I contacted the people I purchased the printer from and sent them my controller board to then pass onto velleman.
So I get a phone call from the retailer saying velleman tested my controller board and that they found nothing wrong with. Ok fair enough if they can’t find a fault with it but when velleman won’t offer any type of trouble shooting and they just tell the customer to send the controller back to them. Why then am I responsible for the £15 plus return of my item or should I have to wait a month for them to return it back to the retailer.
Now to boot after getting the call saying they found no fault with the controller, I thought to myself what could be the problem then? So just out of curiosity I went and tested the PSU and found it is faulty. So that must be the problem, But here is the thing when you are trying to upload firmware the boards light all work from the USB giving the impression that it has power. So I had no idea that the power supply would have been faulty, and with out a power supply the board won’t function properly.
This is why they should not just tell people to send stuff back to them without offering some sort of trouble shooting first. This whole situation has put a sour taste in my mouth, so I will never buy another velleman product after this this is very poor customer service.
Thanks to those members of the forum who tried to offer.